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A carer reading a book to an elderly woman.

ORGANISING CARE

Our personalised care plans are designed with your loved one's needs in mind, representing our ethos of delivering flexible, person-centred care. Start the conversation about your care plan by contacting the Pleasant Healthcare team here in Romford, East London, today.

Pleasant Home logo

Award-winning home care

Live-in-care across England & daily care in London Borough of Havering

We provide care to suit your needs within 24 hours

Our outcome-based approach is all about delivering care that is purposeful, tailored and personalised

Creating and delivering your care plan is all about achieving the best possible outcomes for you, as well as any concerned family members or unpaid carers. We seek to identify what you want to achieve, adopting a personalised approach that gives you choice and control over your own day-to-day life and decisions.


We encourage the involvement and contribution of family members in devising a care plan that delivers the support you need, which takes into account your strengths and capabilities to allow you to live your best life.

Person centred planning flow chart

Assessing, planning and delivering your care plan

Care planning will focus on elements such as:

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  • Finding out what is important to the service user and those people who care about them, and what outcomes and goals they wish to achieve

  • Understanding how the service user can be supported in having a balance between happiness and safety, whilst making the best use of available funding

  • What aspirations do the service user have, and the skills they have retained and would like to build upon

An elderly man and a young woman.
Grandfather and grandson laughing

Informed decision making

We ensure that under the Mental Capacity Act 2005, all practical and appropriate steps are taken to enable a person to make the decision themselves.

 

These steps include the following:

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  • Making the service user feel more at ease. For example, are there particular times of the day when the person’s understanding is better?

  • Communicating with service users in an appropriate way. Presenting and explaining information to a service user in a way that they find easy to understand

  • Providing the service user with all relevant information. For example, if there is a choice, has the service user been given information on the alternatives?

  • Enlisting the help of anyone else who can support the service to understand information and to make a choice

Mum has had support from Pleasant Homes for a number of years and the carers are always so kind and helpful. They support with meals, personal care, companionship and much more.
 
They are always willing to help with a smile and a laugh which Mum appreciates. The carers have helped prevent hospitalisation in the past by spotting a health need which has been able to be resolved due to their vigilance.
 
Management is very approachable and is often in contact to see how Mum is doing or to update me on how she is. This is very much appreciated. Thank you.
Review from F B (Daughter of Client) - homecare.co.uk

Chat to the Pleasant Home Healthcare Ltd team today.

Personalised care plans that are purpose-designed to meet the unique requirements of our service users.

01708 607460

carer and resident
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